Privacy Policy
Excel4Business has created this privacy statement in order to disclose our information gathering and dissemination practices for this Web site, www.excel4business.com.
Upon reading this privacy statement, you will know:
- What personally identifiable information of yours or third party personally identifiable information is collected from you through this Website
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Excel4Business' control
- How you can access and correct any inaccuracies in the information collected about you. Questions regarding this statement should be directed to the Excel4Business' legal coordinator by emailing legal@excel4business.com
Excel4Business Ltd ("Excel4Business") has a strong commitment to providing superior service to all of our customers and visitors of this web site (the "Website"), and particularly respecting your concerns about privacy. We understand that you may have questions about how this Website collects and uses information and we have prepared this statement to inform you of the privacy principles that govern the Website (the "Privacy Policy"). We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy.
This Privacy Policy contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized this Privacy Policy by major processes and areas so that you can quickly link to the information of most interest to you. The bottom line is that meeting your needs and expectations form the foundation of everything we do — including protecting your privacy.
Personal information on this Website is collected by Excel4Business and if after reviewing this Privacy Policy you have any questions or privacy concerns please send an e-mail to legal@excel4business.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Transaction data (including details about payments to and from you and details of products and services you have purchased)
· Usage data (including information about how you interact with and use our website, products and services)
· Information relating to compliments or complaints
· Website user information
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
· Purchase or service history
· Account information, including registration details
· Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Purchase or account history
· Website and app user journey information
· IP addresses
We collect or use the following personal information for research or archiving purposes:
· Names and contact details
· Purchase or client account history
· Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Client account information
We collect or use the following personal information for recruitment purposes:
· Contact details (eg name, address, telephone number or personal email address)
· Date of birth
· Employment history (eg job application, employment references or secondary employment)
· Education history (eg qualifications)
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Purchase or service history
· Customer or client accounts and records
· Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UKGDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification -You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing -You have the right to ask us to limit how we can use your personal information.You can read more about this right here.
· Your right to object to processing -You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability -You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent –When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation– we have to collect or use your information so we can comply with the law. Allof your data protection rights may apply, except the right to erasure, theright to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We need your contact details in order to provide you with the services you request through our site.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation– we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for research or archiving purposes:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We may store the solutions we have developed to provide on-going support for the completed solutions.
Our lawful bases for collecting or using personal information to comply with legal requirements:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation– we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We store the cvs of individuals who have expressed an interest in working for us with their consent.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
· Directly from you
· Legal bodies or professionals (such as courts or solicitors)
· Third parties:
o We build database solutions for clients who may provide us with their existing databases containing personal information as part of the development process.
How long we keep information
We archive information indefinitely but will delete it on request.
Who we share information with
Others we share personal information with
· Debt collection agencies
· Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Contact details
Post
Allia Future Business Centre, The Hive, Kings Hedges Road, CAMBRIDGE, CB4 2HY, GB
Telephone
+441223 926799
legal@excel4business.com
Last updated
21st December 2024